What I liked
Friendly efficient staff in the Haematology Clinic.
What could be improved
As I was leaving the doctor said that my next appoinment had already been booked and that I would receive a letter of confirmation, which was a change from going to the counter to book before leaving, but it wasn't until I got home that I realised that I wasn't given an opportunity to okay the date or time. Twelve days later I've still heard nothing, and I'm not even sure if I even HAVE a next appointment.
After waiting for two hours in Pharmacy (please sort this out!) I was given my medication and sent on my way. The pharmacist in the Haematology Clinic had told me that some of my medication was probably out of stock and that it was likely to be posted to me, but there was no indication of a shortage when I received it. Imagine my dismay when I later discovered that I'd been given one month's worth of cinnarizine instead of six. I assumed the rest would follow on but again I'm still waiting and must assume a mistake.
I'll always be grateful for the treatment I got for my blood disorder. I was cured despite some inevitable side effects, and have only good things to say about the hospital, but I can't help feeling a little disappointed this time.
I hope this doesn't come across as whiny!
"Friendly efficient staff in the ..."
About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital (Birmingham) Birmingham B15 2TH
Posted via nhs.uk