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"I have scan appointment but not initial booking..."

About: University Hospital Lewisham / Maternity care

I submitted the self referral on 12/05/2017 when I was 7.5 weeks pregnant based on the message received from the Lewisham and Greenwich midwife team when I asked what the next steps were.

I received the scan appointment letter 27/05 (letter dated 22/05) for 14/06 which is all good however I still haven't received my initial appointment.

I messaged the Lewisham and Greenwhich midwife team again 6 days before my scan appointment to say I still don't have my initial appointment to receive my pregnancy book which you need for the scan appointment and was given a different number to contact which is Manor House midwives to which it appears they only answer the phone between 9:00am and 10:30am and then you are to leave a message and they will get back to you within 24 - 48 hours!!!

After reading other feedback on these services I am now thinking I will not be able to have my 12 week scan (at which point I will be 12.5 weeks).

Extremely disappointing with the lack of communication and contact with people.

I had my first child 3 years ago in the Tower Hamlets area to which I didn't have any of these problems. By this point I had already met the midwife team and had bloods done, urine samples done etc. Such a different experience.

Very nervous about the continued care here based on the initial interaction/lack of...

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Responses

Response from Lewisham and Greenwich NHS Trust 7 years ago
Submitted on 09/06/2017 at 09:20
Published on Care Opinion at 11:57


I am very disappointed to hear that you have had difficulties contacting our service. Could you please contact me - Giuseppe Labriola, Head of Midwifery - on giuseppe.labriola@nhs.net so that I can arrange for one of our senior midwives to contact you and organise your first appointment with a midwife.

Kind regards

Giuseppe Labriola
Head of Midwifery

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