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"Speed that my operation was scheduled ..."

About: Barlborough NHS Treatment Centre

What I liked

Speed that my operation was scheduled following my initial appointment. Thoroughness of the pre screening check . Facilities that felt more like a private hospital .

What could be improved

The way I was treated on the day of my operation by the staff on the day ward.

I had requested and it was agreed that I could have a spinal anaesthetic the words of the anaesthetist at my pre assessment appointment was " Of course your wish is my command"

When I was admitted I was told I was in the wrong theatre slot for a spinal and then I was asked repeatedly by at least 3 members of staff over a period of 30 minutes "why" in a way I felt was trying to "push " me to change my mind.Telling me I would not be able to go home that night really upset me.

I lay in my bed listening to the staff talking about me.I was on my own and this added to my stress levels ( I am a nervous patient hence the request for a spinal) In the end I was given a spinal and the staff seeing my upset apologised but I had expected more based on the comments I had seen on the web site.

The other point I would make is about the administration.To receive a discharge letter that states my surgery was on my left foot when it is actually my right seems fairly basic.Thank goodness I was awake for the surgery. logo
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Response from 11 years ago
Submitted on 26/07/2010 at 17:59
Published on on 01/08/2010 at 22:27

Thank you very much for taking the time to leave feedback on the centre. I am very sorry to read that our service did not meet your expectations and would urge you to contact me directly on 01246 575075 at your earliest convenience so that we can investigate your particular case thoroughly.

The type of anaesthesia is always discussed in detail with patients at pre-assessment, taking into consideration the patient’s wishes and the anaesthetist’s professional opinion based on the operation taking place. This is always jointly agreed at pre-assessment and both the patient and the anaesthetist will sign a consent form to confirm the type of anaesthesia to be used.


Kara Dudley

Barlborough NHS Treatment Centre

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