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Lack of compassion at Dunblane Medical Practice

Posted By Runner 59

"Lack of compassion at Dunblane Medical Practice"

About: NHS Forth Valley

(as a relative),

My husband was out running  when he was hit by a car and knocked to the ground. Understandably shocked and thinking he was bruised but not badly injured he walked to our local GP practice, Dunblane Medical practice. On telling the receptionist what had happened he was told to go to minor injuries - not once was he asked are you all right, how will you get there, can we do anything to help!

My husband walked home - 2miles and when I arrived home we went to A and E at Forth Valley where he was diagnosed with a broken shoulder.

As a healthcare professional, myself, I feel the lack of simple compassion at the GP practice was disappointing to say the least but it could also have been dangerous.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 6 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 12/06/2017 at 13:20
Published on Care Opinion at 15:10

picture of Pauline Donnelly

Dear Runner 59

Thank you for taking the time to get in touch to leave feedback about your husbands recent experience, it must have been a very traumatic time for you both.

I have shared your posting with the GP Practice, who will respond to your posting.

I hope your husband's broken shoulder is healing well and is not in too much pain.

Kindest regards

Pauline Marland

Person Centred Patient Expereince Coordinator

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Response from NHS Forth Valley 6 years ago
NHS Forth Valley

Submitted on 16/06/2017 at 09:20
Published on Care Opinion at 13:55

Dear Runner 59

I was sorry to hear that you were unhappy with your husband’s recent experience at Dunblane Medical Practice.

Whilst the advice to attend the Minor Injuries Unit in Stirling was the correct one, as this is the nearest x-ray facility in Forth Valley, I apologise if your husband felt that he had not been dealt with in a compassionate manner.

If you or your husband would like to contact myself, I would be happy to investigate this further. I hope that he is on the way to making a full recovery.

Regards

Sue Lawson

Practice Manager

Dunblane Medical Practice

01786 822595

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