"Unavailable contact number"

About: Nottingham University Hospitals NHS Trust - City Campus Nottingham University Hospitals NHS Trust - City Campus Nottingham NG5 1PB

Posted by Cooper (as a relative), 7 years ago

My mum has received 3 letters all dated the same date but showing two different appointments. I've tried to ring the quoted number for appointment changes on the letter to query this. The number stated is 01159243392. How many letters have been sent out stating this number? This number is unavailable!
Why send out incorrect information? This might explain why some people do not attend appointments as they are unable to contact you without going on a fact finding mission in order to contact you.
I get annoyed at the number of missed appointments but the correct contact information could reduce this

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Nottingham University Hospitals NHS Trust

Submitted on 07/06/2017 at 15:37

Published on Care Opinion at 16:02

Thank you for bringing this to our attention. I’m sorry you have been unable to get through on the number provided on your letter and for the inconvenience this has caused.
We will review our letters to ensure correct phone numbers are included.
Kind regards
Andrew Steggles
Patient Experience Officer

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