What I liked
All staff were pleasant and surroundings clean and tidy.
What could be improved
my appointment was 10.10 am on 22/6/10 with the consultant at the yee clinic ward 23.
I arrived at 10 am and had my eye examination at 10.15 .the examination took about 30 minutes after which i was told to return to the waiting area to be called to see the consultant
I sat there for 1 and a half hours waiting to be seen.
At no time was I approached by any staff until 12 noon when the girl who did the examination commented on the fact i was still seated at 12 noon
She went to see what was happening and returned to say i was next.
I eventually got in to see the consultant at 12.20 and saw him for 7 to 8 minutes.
I leftt the hospital at 12.30 pm.
I found the long wait of one and a half hours totally unacceptable and was offered no explanation for the delay.
Obviously there is something wrong with the way this clinic is managed.
What I would like to know is is this normal?
If so why?
I have had reason to visit the hospital on two occasions in the last 18 months as an out patient.
the first was a referral to the breast clinic which seemed to run more smoothly and the time wasnt an issue.
Im wondering why this visit was so different
"All staff were pleasant and surroundings ..."
About: Darlington Memorial Hospital Darlington Memorial Hospital Darlington DL3 6HX
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