"All staff were pleasant and surroundings ..."
About: Darlington Memorial Hospital Darlington Memorial Hospital Darlington DL3 6HX
Posted via nhs.uk
What I liked
All staff were pleasant and surroundings clean and tidy.
What could be improved
my appointment was 10.10 am on 22/6/10 with the consultant at the yee clinic ward 23.
I arrived at 10 am and had my eye examination at 10.15 .the examination took about 30 minutes after which i was told to return to the waiting area to be called to see the consultant
I sat there for 1 and a half hours waiting to be seen.
At no time was I approached by any staff until 12 noon when the girl who did the examination commented on the fact i was still seated at 12 noon
She went to see what was happening and returned to say i was next.
I eventually got in to see the consultant at 12.20 and saw him for 7 to 8 minutes.
I leftt the hospital at 12.30 pm.
I found the long wait of one and a half hours totally unacceptable and was offered no explanation for the delay.
Obviously there is something wrong with the way this clinic is managed.
What I would like to know is is this normal?
If so why?
I have had reason to visit the hospital on two occasions in the last 18 months as an out patient.
the first was a referral to the breast clinic which seemed to run more smoothly and the time wasnt an issue.
Im wondering why this visit was so different