"My dads care"

My dad was admitted at western park. Bless him he was end stage with cancer but till end none of staff told us that my dad will be no more. He had cathertar in but he never wanted one we told the nurse but they didn't listen, the nurse said he's keep on getting up having cathertar he will relax in bed but dad was in pain when cathertar was inserted in. He passed away next morning the staff wasn't very nice they took so long to come when my dad was serious junior dr was called in but they didn't say anything, the doctor was still in room when my dad passed away but they didn't even say sorry I couldn't do much , the doctor had no sympathy as they're not going to die one day it was awful experience for me and my family as I heard western park hospital staff are kind and caring but having this experience I completely disagree .