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Care Opinion

the fact that it was close to my house.

Story from nhs.uk

"the fact that it was close to my house."

About: Frimley Park Hospital (Frimley)

What I liked

the fact that it was close to my house.

What could be improved

Patient care

Anything else?

Self Service Healthcare is how I would describe my experience. Healthcare was neither personal nor dedicated. Seemed like the stuff was aiming for the "satisfactory" within NHS guidelines rather than the Satisfactory for the patient. I felt abandoned disgraced and neglected. I work for the NHS as well and this makes me feel even more disappointed as the level of services I provide does not compare to the level of services I received. Should I be asking my patients to lower their expectations as well from now on?

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Responses

Response from Frimley Park Hospital 13 years ago
Frimley Park Hospital

Submitted on 22/06/2010 at 17:26
Published on nhs.uk on 25/07/2010 at 20:38

Thank you for taking time to comment on your care. We're very sorry that your experience seemed to fall well short of the standard we expect. We would like to find out more so that we can investigate what went wrong and take steps to improve. We would be very grateful if you were able to contact our Patient Advice and Liaison Service on 01276 526530, palsusers@fph-tr.nhs.uk, with more deatils so that we can look into the matter.

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