"When visiting in the A&E Department ..."

About: Princess Alexandra Hospital (Harlow)

What I liked

When visiting in the A&E Department the healthcare assistant was rude and unhygenic. Upon taking my sisters canula out they used no gloves, when I asked them to out gloves on they got rude and said they did not have to. When my sister asked them to put some on they ignored her and took the canula out anyway.

What could be improved

The healthcare assistant to be retrained

Story from nhs.uk


Response from Princess Alexandra Hospital

We were sorry to learn of your comments regarding your sister's attendance in our Accident and Emergency Department this month. If you would like to contact our Complaints Department via tel: 01279 827084 or email: complaints@pah.nhs.uk the issues you have raised will be investigated. Thank you for taking the time to provide your comments.

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