"Haemophilia Centre"

About: Churchill Hospital / Clinical haematology

The signposting to get to the department wasn't so good, it was really hard to find. Also the water machine and vending machine in this department and surrounding area is filthy.

Aside from that our appointment was late, the care from the consultant was absolutely fantastic and cannot be faulted in the slightest. I feel safe having them in control of and making decisions about my care. Really really the best experience I have had as a patient. The doctor was kind, caring, understanding, spoke on my level and explained things to my partner also. Really really credit to oxford.

Story from nhs.uk

Responses

Response from Churchill Hospital

Thank you for your kind words regarding the Doctor and care your received in the Hemophilia Centre.

I am sorry to learn of the difficulties that you also faced.

Please be assured that your feedback will be passed onto the Service Managers responsible for the Hemophilia Centre. We would welcome the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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