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"Two and a half years to get my operation"

About: Victoria Hospital / Accident & Emergency

(as the patient),

I went to A&E in 2013 after an injury and was astonished at the attitude of the attending doctor. I had an injured shoulder but they questioned my mental health for a reason they would not tell me but the worst was that they asked me to speak English! This shocked me because English is my first language! They then arranged for an x-ray, gave me a couple of painkillers and told me to leave as I did not know how I should be reacting to the injury, again making some reference to their perceived reasoning to my mental health condition. It turned out that I had a very serious injury which after fighting NHS Fife for two and a half years late had the appropriate operation in 2015. So now I am left with a disability which if it had been spotted when I went to the A&E I would not be in the condition I currently find myself in that I have maybe 60% use of my arm. So if you know what is wrong do not let then fob you off.

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Responses

Response from Louise Ewing, Clinical Service Manager, Older Adult Services, Health & Social Care Partnership Fife Wide 8 years ago
Louise Ewing
Clinical Service Manager, Older Adult Services,
Health & Social Care Partnership Fife Wide
Submitted on 05/06/2017 at 15:40
Published on Care Opinion at 15:50


picture of Louise Ewing

Dear disabled visitor

Thank you for taking the time to tell us about your experience of attending the A/E Department back in 2013 and the ongoing issues you had with your treatment. I was sorry to hear about your experience and sorry to hear of the effects on your arm. We do not want people to feel like they are having to fight to get treatment. I will make sure the team in A/E get to see your post; whilst there has been a turnover of staff since you attended, your post still raises relevant issues for our consideration today.

Regards

Louise

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