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Outpatient Appointment ENT

Posted By mlec

"Outpatient Appointment ENT"

About: East Surrey Hospital / Ear, Nose and Throat

(as the patient),

Saw Mr Kapoor in outpatients on 16th March for a follow up. Although my possible issues have been ruled out by ENT, he was very reassuring and empathetic. I know Doctors have limited times for each patient but he didn't at any time make me feel rushed or wasting his time. In fact it was the opposite. He was interested, proactive and very professional. I left the appointment feeling as if he had listened, treated me with the utmost dignity and respect and explained everything that was necessary.

He is a credit to the world of medicine and I would thoroughly recommend him to anybody.

Thank you

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 7 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust

Submitted on 30/05/2017 at 15:48
Published on Care Opinion at 16:13

Dear mlec,

Thank you for taking the time to share your experience on Care Opinion. I am pleased that you felt Mr Kapoor provided you with reassurance and that you didn't feel rushed in any way. I will pass your appreciation on to him and know that he will be very glad to know that he was able to help.

With best wishes,

Cathy White

Patient experience lead

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