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"Day Surgery at Riverside treatment centre"

About: University Hospital Lewisham / Trauma and orthopaedics

Reception staff at pre assessment appointment very good.

Then day of operation staff at the Riverside treatment centre , very good and efficient.

Only down side I was asked to come in earlier but was the last patient to go for surgery, so sat and waited for 5 hours .Anaesthetist apologised stating that as I was the fittest patient , I would go last.They did state that they wished ward staff would ask them what patient should be called in earlier.

Both the Anaesthetist and their colleague, also the person that was working with the anaesthetist in the anaesthetic room, were lovely and put me as ease.Thanks you three.

Staff on recovery unit were all very kind .

Many thanks to you all.

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Responses

Response from Lewisham and Greenwich NHS Trust 6 years ago
Submitted on 25/05/2017 at 15:27
Published on Care Opinion on 26/05/2017 at 09:14


Thank you for your kind comments and I will ensure they are communicated to all the staff involved.

The nurses would only call a patient in early on the instructions of the consultant operating surgeon, I apologise for your having to wait the 5 hours.

I hope you are now recovering well from your surgery.

Regards
Neil Fraser
Theatre & Recovery Coordinator
Lewisham & Greenwich NHS Trust

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