"lack of communication"
About: Merseycare Julie Ann Ltd Services Merseycare Julie Ann Ltd Services L17 9PW www.mcja.co.uk
Posted by Lynst9 (as ),
Mersey Care JA suddenly stopped caring for my relative without any explanation. They didn't inform me the care had stopped & I only realised this when a new carer arrived for their regular call out time from a different care agency.
I rang the manager of MCJA who said they were short staffed & could no longer fulfill the contract. I don't feel I have ever received an honest answer from MCJA about the matter & was additionally upset when I saw a MCJA carer take on a new client over the road in the same week or two.
When I have tried to arrange meetings with MCJA, they have either cancelled at the last minute or not turned up. I worry about the impact this type of management has on other vulnerable clients who do not have family members to stand up for them.
Myself & my relative liked the MCJA carers & thought they provided the best care out of MCJA & other care agencies we have experienced.
I have since heard from various MCJA carers that they are not short staffed. I feel let down by MCJA who I feel like would be quite happy to see me & my relative forgotten.