"The staff - helpful, open, friendly, ..."

What I liked

The staff - helpful, open, friendly, happy, knowledgable... everyting you want from a care team.

What could be improved

Phone answering. I have been trying to book another appointment with my physiotherapist for 10 days now and the phone hasn't been answered once. I don't know if my messages are being picked up, as I've only received one attempt at calling me back - unfortunately I was unavailable at the time.

Story from nhs.uk


Response from Fleet Community Hospital

Thank you for passing on your positive comments about our staff at Fleet Community Hospital. I will ensure that this is passed on. Please also contact me directly at benjamin.prior@hchc.nhs.uk if you are still having problems with booking further appointments.

Ben Prior

Patient Experience Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful