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"Thanks for all your help"

About: Royal Aberdeen Children's Hospital / Accident & Emergency (Emergency Care)

(as a parent/guardian),

My 2 year old daughter had a cold for a couple of days but on Friday I could hear her chest wheezing and she was coughing, it was getting worse as the day went on and phoned NHS24 and they were going to phone me with an appointment to go in the see a doctor but she was getting worse so took her to children's A&E in Aberdeen and by the time we got there she was struggling to breath and coughing so much she was sick. She ended up contracting a bad wheeze through a virus, is was really scary seeing her with the oxygen mask on and really struggling to breathe. They proscribed her with and inhaler and when she got ten pumps of the inhaler she really started to improve, once they were happy with her improvement we got to go home and got the inhaler to carry on giving it to her at home. The receptionist Karen was so nice and helpful and even came in to see my daughter before she finished which I thought was so nice, the doctor Imran who saw lilly was so nice and calming as he could see I was really worried and reassured me that everything was going to be ok. Also the nurses Laura and Estzer was lovely and really helped us a lot. I just wanted to write this to say thank you very much to you all for all your help. Xx

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Responses

Response from Kerry Ross, Deputy Business Manager, Royal Cornhill Hospital, NHS Grampian 6 years ago
Kerry Ross
Deputy Business Manager, Royal Cornhill Hospital,
NHS Grampian
Submitted on 24/05/2017 at 11:44
Published on Care Opinion at 12:38


picture of Kerry Ross

Hi Nicolexx

Thank you very much for sharing your feedback on Care Opinion.

I am sorry to hear of your wee one was so poorly. This must have been a worrying experience. I am delighted to read that she received the care and treatment needed so quickly and that you were able to get home so swiftly. Our teams work extremely hard to provide a professional service to ensure the very best of care to our patients. It is always great to pass on feedback, Karen will be so pleased to hear that her actions were appreciated.

Thank you very much for taking the time to get in touch.

Best wishes

Kerry

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