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Urology Dept

Story from nhs.uk

"Urology Dept"

About: Royal Blackburn Hospital / Urology

I've been coming here with my dad for the past 2 years and the care and treatment have been mixed. He has prostate cancer.

Its so hard to get hold of the secretary...no contact even if you leave countless messages, so you just end up giving up.

Basic tests are done, issues never really fully explored.

Every attempt is made to 'fob you off'...

Unfortunately, we, living on the area, have to deal with this..would not wish this dept on anyone.

Id have to say the nurses in the wards are very good but its just the staff of the urology dept, which is a let down.

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Responses

Response from Royal Blackburn Hospital 8 years ago
Royal Blackburn Hospital

Submitted on 22/05/2017 at 09:16
Published on nhs.uk at 10:32

Thank you for your comments regarding the care and treatment your Dad has received within the Urology department over the past 2 years at Royal Blackburn Teaching Hospital and thank you for taking the time to do so.

I am extremely sorry to hear of your experience and will ensure that your comments are fed back to the senior staff for the Urology Department.

If you would like us to look into the matter in further detail please can you contact the Patient Experience Team either by email at patientexperience@elht.nhs.uk or you can contact me (Sarah Ridehalgh) on 01254 734471 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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