"Successful surgery, but poor aftercare"

My father recently underwent ankle surgery at the Golden Jubilee Hospital in Clydebank. He has various health conditions and suffers very bad pain every day. His ankle had deteriorated over a long period of time following breaks and tears, struggling to walk and in tremendous pain he eventually took the decision to have the surgery. We were told he was taken at 8am, being told he was first on the list and was out by about 3/4pm. Although we were told the surgery would take around 3/4, he was away for around 7 hours. Which was very worrying especially when no one on the ward could update us on why it was taking this time. All in all the surgery went well, his surgeon was great. He was transferred to ward 2 west.

I am sad to say that the staff on this ward at that time were extremely unhelpful and in some instances very rude to my father, asking him if he thought if this was a hotel he was in, after he had asked for the tv on, water/ coffee and the blinds to be opened. They did not check up on him and when he buzzed for assistance with toilet etc no one came for some time. He was not helped to get washed or given a bowl to brush his teeth (after my mother asking before we left visiting at night, if he would get one and was told yes not to worry). Was not given his normal day medication. In the morning he was in terrible pain and again no one came for a long time after buzzing. He was on that ward for aftercare, and it was quite frankly terrible. Very disappointing care and staff.