"Blood testing briuse"

Dear Archwrs,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments following your husband’s blood test at Solihull Hospital in May of this year.

I am sorry that after 11 days, your husband’s arm was still badly bruised, following a blood test.

If you would be willing to provide further details, such as your husband’s name, address and date of birth, as a Trust, we would welcome the opportunity to review this matter.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion Posting.

I will forward your posting the senior management team for the Phlebotomy Services, so they are aware of your comments.

Once again, thank you for your posting.

All feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

Regards

Miss J. Langham

Patient Services Officer