"I have been waiting for an appointment ..."

What I liked

I have been waiting for an appointment for my son now for a cople of weeks he needs a hearing test so that he can have grmits fitted to stop him having relly bad ear infections. i have tried calling the main switch board and spoke to a really rude and unhelpfull person that i coulf bearly understand! (due to her mumberling)

i have now been given the direct number and no one seems to answer the phone and there is no answer phone ti leave a message!

i am not looking forward to coming to the hospital already!!!!

What could be improved

Staff welcoming and helpfullness!

Anything else?

answer the phone