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"Newbury CMHT Should Be Ashamed!"

Treating people like they are dirt. Talking about patients between colleagues when they think they've put the phone down or on hold. Telling patients they can't talk directly to the specialist doctor in charge of their care instead they have to tell a social worker who is not qualified as a doctor!

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Responses

Response from Hillcroft House 8 years ago
Hillcroft House
Submitted on 27/04/2017 at 11:04
Published on nhs.uk at 10:30


Hello,

Thank you for your posting and I am sorry that you are unhappy with the service provided by the Community Mental Health Team in Newbury. It was good to discuss your concerns in greater detail this morning. I will contact staff directly in order to explore the outcomes which we agreed upon and I will contact you once I have done this.

If you require further support, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website; www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027

E Mail: bht@berkshire.nhs.uk

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