"No call after 2 weeks"

Warrington recovery team contacted 2 weeks ago by patient and a professional.    When patient called assured be contacted as soon as practitioner available.    The professional told team needed speak someone that particular day.   No call to either patient or professional.   Patient left with no support all over 4 day bank holiday and proceeding weeks.

As the patient when I called regarding the call I got a tone of voice that wasn't very welcoming and was told that they were aware I need calling. This made my anxiety worse and has discouraged me from calling again, especially when phone calls are massive issue to me accessing support.

Still to this date no sign of call being returned by the team to either the patient or professional.    If the team bothered to call now 2 weeks later it's too little too late.    Instances like this one day may have dire consequences. Access to support isn't timely, how long are you expected to wait for phone call, what is an acceptable timescale. Do staff not have any duty of care. It's ok placing responsibility on patient. But when patient can't speak to practitioner in timely manner how is that helpful. I would rather suffer alone than be continually let down and treated not as a priority.

The professional who contacted the team has told me it's common knowledge within my Gp practice for calls not to be returned.  If professionals are having issues gaining support for patients surely that speaks volumes.   I asked the healthcare professional not to contact the team as only ever get let down.   I'm now actually glad they did as they have seen for themselves the issues and why I am so against input from a team that is struggling to meet patients needs.