"The dental practioners and support ..."

What I liked

The dental practioners and support staff put patients - in this case my daughter - at her ease.

What could be improved

The case managment system. My daughter was referred to the dental hospital by our own dentist 4 yrs ago when she was 11. From the outset we were told she would need years of treatment including Orthodontic work and she was seen in Ortho dept over 2 yrs ago. Still waiting for treatment to start - apparently she has only been on a waiting list for a year and won't get an appt until later this year. Cannot understand why she has been put on the list at such a late stage - the treatment requirements are as advised 4 yrs ago. She will be almost 16 before her lengthy treatment is even started.