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"Another experience of NHS care at its best"

About: Royal Infirmary of Edinburgh at Little France / Respiratory Medicine

(as the patient),

I would once again like to express my gratitude and sincere admiration for the amazing staff at the NHS. In particular Mr Zamvar, Consultant Cardiothoracic Surgeon at the Royal Infirmary in Edinburgh. I recently had a VATS right lower lobectomy to remove a cancerous growth on my lung and was fortunate to have been placed under the care of Mr Zamvar by my doctor, Dr Mackenzie. Mr Zamvar was thorough in detailing the procedure to me in plain English so I was fully aware of what to expect; his follow-up visits in the ward were very reassuring and I felt quite safe. He's the loveliest man with a happy, friendly demeanour sure to put anyone at ease. I have no doubt the NHS have the very best professionals looking after our health, of which Mr Zamvar is a shining example. I would also like to thank Catherine and Lori, the liaison nurses, for their friendly and enthusiastic support.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 4 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 24/04/2017 at 20:14
Published on Care Opinion on 25/04/2017 at 09:46


Dear Nana Sk

Thank you very much for sharing your feedback with us about your recent cardiothoracic surgery at the Royal Infirmary of Edinburgh under the care of Mr Zamvar and the 2 liaison nurses, Catherine and Lori.

I was so pleased to read how Mr Zamvar was able to explain your procedure to you which meant that you felt safe and at reassured at what must have been an anxious time for you.

I have shared your lovely feedback with the staff at the Royal Infirmary and I am sure they will be delighted with your kind words. I do hope you are well on the road to recovery and thank you again for your lovely feedback.

Kind regards

Jeannette

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