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Ward 70 - worst ward ever

Story from nhs.uk

"Ward 70 - worst ward ever"

About: Hull Royal Infirmary

My father was sent to this ward from AMU.

The ward is severely understaffed, however the staff they do have are rude and unhelpful.

Waiting forever for a bed pan despite suffering from diarrhoea.

No one to check drips and stats, medication not given.

Equipment lost.

No-one to explain what was happening, made to feel like an inconvenience for asking about wellbeing, possible discharge etc.

Didn't get father out of bed at all in over a week, then said he couldn't go home because he wasn't mobile - he was when he went in!

Suffering from diabetes, was still able to eat unsatisfactory/unhealthy food - why is this?

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Responses

Response from Hull Royal Infirmary 8 years ago
Hull Royal Infirmary

Submitted on 20/04/2017 at 10:15
Published on nhs.uk at 09:30

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in Ward 70.

We will ensure your comments are shared with the ward.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) who will be able to take further details and advise accordingly.

The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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