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"Experience of nurses"

About: King's College Hospital (Denmark Hill)

(as the patient),

From  what I experienced at Kings College I assume it is a lot more probable to come across a nurse without basic human compassion than one compassionate. In my care they failed to treat me with dignity and respect, and did not take into account my wishes. Another time to avoid distress I did not answer nurse's questions. She was ready to send me out the door. Another time one failed to listen to my concerns saying they know better I do not need more care. Yet another time they ignored me, sort of pretended I am not there. I felt that they had no concern for my wellbeing and good. In my experience they do not know what is compassion.  

Further the Trust proved in my view to be dishonest in its complaints procedures. They seemed to be willing to go out of their way to protect its staff and interests. I read in their note how good the staff had been towards me. There was no failings whatsoever according to them. According to my medical records. Obviously what is in my health record is the staff's biased side of the story. As a patients presumably I feel I  have no credibility. For as long as there is this culture of secrecy and lack of openness I feel that nothing is going to change for better in the NHS.  

I feel that patients have no real voice. Their complaints are being dismissed and ignored. I think that there is strong censorship on the internet also. That supports the culture of secrecy. Ony the good image of nursing and NHS being allowed to enter public discourse. Real image of NHS nursing is nowhere to be found in the internet. To every statement I write there must be added qualifier as it is so and so I n m y o p I n I o n nurses failed to treat me with dignity and respect. While I was lying down on the floor asking for help. For a trolley to lie down on. Not one came to my rescue. They said unless I get up they are gojng to call security. One senior nurse said-if you wanted to sleep you should have stayed home.  This is just one instance of the poor treatement I received. It is my opinion nurses lack compassion for the most part.  But again King's college not in 100 years is going to admit to its failings. As patients we have such small voice and no power to fight the NHS's wrongs.

I feel deeply sorry for all the more vulnerable people that I feel suffer from the negligence of nursing staff. They are helpless. This culture of fake out-of-reality image of nursing and the NHS needs to end. This culture of censorship needs to end.

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Responses

Response from Jessica Bush, Head of Engagement and Patient Experience, King's College Hospital NHS Foundation Trust 7 years ago
Jessica Bush
Head of Engagement and Patient Experience,
King's College Hospital NHS Foundation Trust

Lead on Trust patient feedback and engagement with patients and the public

Submitted on 04/05/2017 at 01:48
Published on Care Opinion at 09:02


picture of Jessica Bush

Hello again. I am sorry that you have felt the need to air your concerns once again via Patient Opinion, We have been in email correspondence over the last week or so and it's very helpful for me to have some further detail about experiece in the Emergency Department at King's Denmark Hill. I have been in touch with our Head of Nursing for the Emergency Depatment, Lynne Watkins, and she is very keen to speak to you about your concerns. I already have your phone number and I will now pass this onto Lynne. It does somtimes take a little while to work out who the best person is to deal with a particular problem and, as you know, it took a while to establish where you had received treatment. We are trying to be as responsive as possible so please do bear with us.

As you will be aware from my emails, we are very keen to speak to our patients when they feel that the care that they receive is not as they would wish, so thank you again for your comments.

I will be emailing Lynne Watkins this evening with your latest comments and you should expect her call within a few days. I am sure that you will be able to have a constructive discussion

Kind regards. Jessica

cc: Lynne Watkins, Head of Nursing, Emergency Department, King's College Hospital

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