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I liked that it was lovely and ...

Story from nhs.uk

"I liked that it was lovely and ..."

About: Moseley Hall Hospital

What I liked

I liked that it was lovely and clean and a majority of the nurses where very caring and supportive.

Anything else?

However I believe that I was not treated with respect from some of the nurses working in this hospital. When I asked about the care plan about a member of my family, one nurse in particular was rude! I understand that care plans are confidential but I simply asked a question where I was answered in a rude and inappropriate manner.

I am dispointed that a minority had offended my visit to the hospital.

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Responses

Response from Moseley Hall Hospital 14 years ago
Moseley Hall Hospital

Submitted on 10/11/2009 at 13:58
Published on nhs.uk on 25/07/2010 at 20:37

Thank you for giving your feedback about the services at Moseley Hall Hospital, and I am sorry to learn that you were disappointed with the attitude of one member of staff. In order to learn from your experience, it would be helpful to know which ward you stayed on, and any more information you would be willing to share about the incident you refer to in your feedback. I would therefore be grateful if you would contact Alison Last, Head of Patient Experience either by phone on 0121 442 3311 or by email alison.last@sbcpt.nhs.uk.

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