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Maternity ward m4

Story from nhs.uk

"Maternity ward m4"

About: Bradford Royal Infirmary / Maternity

I had a c-section, on my first night i pressed the alarm for assistance around 2am no one came so after nearly an hour i turned it off (maybe they where busy) i had a family member staying with me who smokes and went out for a smoke 4 members of staff where asleep in one of the empty rooms, whem my relative came back up the door bell was called to enter the ward it wasn't answered my relative called me on my mobile i had to ask another lady from my room to open the door.

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Responses

Response from Bradford Royal Infirmary 8 years ago
Bradford Royal Infirmary

Submitted on 11/04/2017 at 11:23
Published on nhs.uk at 10:32

Hello, thank you for your feedback, we do value it and use it to make improvements.

I am really sorry that some things were not as good as they should have been during your stay on the ward, we do need to be sure that when patients use their buzzer to ask for help, that someone answers it quickly.

What you have described is worrying and we want to look into it properly. It will help us do this if we have a few more details - could you please contact us either by email to patient.experience@bthft.nhs.uk or call on 01274 383863. If you can give us your hospital number which begins RAE and will be on any letters or documents from us that will help, and your name, address and date of birth, and the date of the incident you describe we will do all we can to put this right.

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