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I really can't thank these nurses enough

Posted By terry1234

"I really can't thank these nurses enough"

About: Gartnavel General Hospital / Diabetes Clinic/Centre

(as a relative),

My brother attended out patient clinic on Friday am, he was subsequently admitted for immediate treatment. He attended this appt with my 79 year old mother.

He has a moderate Learning Disability and visually impaired. My brother is terrified of hospitals. He is convinced that people go into hospital to die, as this happened to my father.

The care that he and my elderly mother received was nothing short of incredible. I am a nurse and have health professionals in the family. We couldn't have given him any better care. The nurses allowed us to stay with him 24 hrs a day with different family members, covering shifts. They supplied us with a bed and support day and night. My brother was terrified and once he knew that we could stay with him he was calm.

They nurses made sure he was involved in all decisions relating to his care. The kindness and compassion shown to my family is difficult to put into words. On another positive note, the nurses supported my mother to accepting care at home. This has been a battle we have had for a number of years. My brother is 49 and a big man.

I really can't thank these nurses enough for the care given to my young brother.

Thank you so, so much.

This was ward 1c ophthalmology.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 13/04/2017 at 13:11
Published on Care Opinion at 13:13

Dear terry1234

Thank you for taking the time to post on Patient Opinion. I would like to say how touched I am to read your post.

Going to hospital can be scary for so many people so I understand how your brother would have felt terrified considering what you have shared here. I am so pleased to read about the care our staff provided to him and to your mother. What you have explained here about how you and your family were able to be involved in your brother's care, is how we aim for all of our patient's loved ones to feel. I am glad to read about how our nursing staff were able to help with your mother in accepting care at home.

Please be assured that your kind words will be shared with the staff in ward 1C. They will be delighted to hear about the positive impact the care they provided had not only on your brother, but you and your family.

I hope your brother is doing well now that he is home.

Best wishes
Lisa

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