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"Health care for all irrespective of age"

About: University Hospital Of North Durham / Older people's healthcare

My mam was admitted into this hospital on the 8th march with a chest infection.She then subsequently had 3 fur admission .Each admission my mam was give anti-biotics and sent to the community hospital.Mam was also admitted to North Tees Hospital in between these admissions.On her last admission when we finally got to speak to doctors the family where told mam had several serious physical problems that where there on first admission that where not addressed at the time.

The staff through out these admission where less than helpful almost to the point of arrogance.with a distinct lack of care, compassion,and communication.

Prior to admission mam was a bright independent self caring lady with a zest for life.Mam passed away on the 6th April.

My question to Durham University Hospital is

IF my mam hadn't been a 87 year old lady would she had been afforded the same care as someone younger.

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Response from University Hospital Of North Durham 8 years ago
University Hospital Of North Durham
Submitted on 11/04/2017 at 11:53
Published on nhs.uk at 11:31


Thank you for providing feedback on your recent experience with your mam at the University Hospital of North Durham.

I am very sorry to hear that you were unhappy with her care on this occasion.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net and you can make a formal complaint via this email address.

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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