"This is a complaint about the ..."

About: Sir Robert Peel Hospital

What I liked

This is a complaint about the appointment system, not about treatment which has been OK

What could be improved

Better communication of reasons for changing appointment times.

Story from nhs.uk


Response from Sir Robert Peel Hospital 10 years ago
Sir Robert Peel Hospital
Submitted on 16/02/2010 at 16:36
Published on nhs.uk on 25/07/2010 at 20:38

Thank you for your comments. Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met the standards we set.

South Staffordshire PCT Provider Services is committed to listening to patients and improving their experience and would welcome the opportunity to look into the issues you have raised and provide you with a full response.

If you would like to contact us to discuss your comments and concerns raised on this website you will find more information about how to make comments, compliments and complaints on our website at www.southstaffordshirepct.nhs.uk

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