"My 86 year old father had to attend ..."
About: St Mary's Hospital (HQ) (London) St Mary's Hospital (HQ) (London) London W2 1NY
Posted via nhs.uk
What I liked
My 86 year old father had to attend for a morning of tests prior to probable vascular surgery. We were sent a timetable for the tests beforehand & transport was arranged as my father could not travel by public transport. Everything went exactly as planned; we were collected from home & safely driven to the hospital. From the first appointment to the last, my father was treated impeccably by all staff, who also took the trouble to keep me informed as I waited. The timing was perfect - we went from one dept to another exactly on time & ended up being seen 45 minutes early for the final test.
Transport home was then arranged with just a short wait.
What could be improved
Nothing on this occasion.