"My 86 year old father had to attend ..."

About: St Mary's Hospital (HQ) (London)

What I liked

My 86 year old father had to attend for a morning of tests prior to probable vascular surgery. We were sent a timetable for the tests beforehand & transport was arranged as my father could not travel by public transport. Everything went exactly as planned; we were collected from home & safely driven to the hospital. From the first appointment to the last, my father was treated impeccably by all staff, who also took the trouble to keep me informed as I waited. The timing was perfect - we went from one dept to another exactly on time & ended up being seen 45 minutes early for the final test.

Transport home was then arranged with just a short wait.

What could be improved

Nothing on this occasion.

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Responses

Response from St Mary's Hospital (HQ) 10 years ago
St Mary's Hospital (HQ)
Submitted on 06/01/2010 at 14:34
Published on nhs.uk on 25/07/2010 at 20:37


Thank you for your comments. We are really pleased to hear that both you and your father were treated well and that you had a good experience.

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