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"My nurse always made me feel comfortable"

About: Locala Community Partnerships CIC / Continence advisory service

(as the patient),

I was referred by my health visitor after a traumatic birth with my first child. Although the first initial group referral was not that helpful as it was over an hour and a lot was irrelevant to my situation, the one on one help I received after that was brilliant. She was more like a counsellor than a nurse and was totally understanding of the difficulties of fitting a pelvic exercise regime into life with two very young children. She worked with me to slowly build up the exercises and get into a routine with liquid intake which has eased the problems.

There were often problems with the Locala booking system which meant several occasions where appointments had to be rearranged but overall the experience was a very positive one and I cannot fault my nurse who always made me feel comfortable and was very easy to talk to. My situation is now much improved and I have been discharged.

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Responses

Response from Jane Appleyard, Continence Specialist Physiotherapist, Continence Advisory Service, Locala Community Partnerships 7 years ago
Jane Appleyard
Continence Specialist Physiotherapist, Continence Advisory Service,
Locala Community Partnerships
Submitted on 06/04/2017 at 17:50
Published on Care Opinion at 20:52


Thank you for taking the time to post your comments.

The group sessions are set up to give women an understanding of ways to help themselves. Often simple changes to our bladder and bowel habits makes a huge difference to symptoms. I can understand that some of the information may not have been specifically relevant to you.

The problems you experienced with the booking system were due to a change in how telephone calls and appointments were handled. I am pleased to say this is now mostly resolved.

It's great that you felt really well supported by the continence nurse. We aim to come alongside patients and understand the daily pressures they face. This helps us to plan with them manageable ways of taking on board lifestyle changes and exercise.


Enjoy your young family - they grow up very quickly!

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