"I attended the ante-natal clinic ..."

About: Queen Charlotte's Hospital

What I liked

I attended the ante-natal clinic for special cases, i.e my daughter was diaognosed with a condition at my 12 week scan and I had to attend regularly to be monitored. The staff were excellent, very professional and made an upsetting time a lot more bearable by being infor,ative and understanding. I had my daughter in the delivery suite of the hospital. My labour was delayed for 4 days as I was only 33 weeks and then I had to have a C-Section, the staff - nurses, doctors and health care assistants were fantastic. The only issue was that my daughter had to be transferred to Chelsea and Westminster as there was not a surgeon available, but that is another wonderful hospital that I would recommend to people.

What could be improved

I am expecting again and have been for some neonatal appointments and scans recently. I do find that some of the receptionist staff can be quite off-ish and rude. The waiting times are bad, but I prepare myself for that in advance, though last time, waiting for a scan for well over an hour with a full bladder was very very uncomfortable.

Story from nhs.uk


Response from Queen Charlotte's Hospital

Congratulations on the birth of your daughter. We are pleased that you were generally satisfied with the ante-natal and care you received during delivery. We appreciate your feedback regarding the attitude of some staff and waiting times. Your comments will be shared with the relevant departments.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful