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Communication was the problem. ...

Story from nhs.uk

"Communication was the problem. ..."

About: Sir Robert Peel Hospital

What could be improved

Communication was the problem. My Physio did not make notes on my condition correctly. Did not listen to my concerns. Patronised me. Forgot why i was came for my appointment. They also incorrectly noted my martital status dispite my direct instructions for what i would like noted.

I am frustrated and feel a distinct lack of care from this unit.

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Responses

Response from Sir Robert Peel Hospital 14 years ago
Sir Robert Peel Hospital

Submitted on 16/02/2010 at 16:36
Published on nhs.uk on 25/07/2010 at 20:38

Thank you for your comments. Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met the standards we set.

South Staffordshire PCT Provider Services is committed to listening to patients and improving their experience and would welcome the opportunity to look into the issues you have raised and provide you with a full response.

If you would like to contact us to discuss your comments and concerns raised on this website you will find more information about how to make comments, compliments and complaints on our website at www.southstaffordshirepct.nhs.uk

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