"waiting time at nigth too long ..."

About: St Mary's Hospital (HQ) (London)

What could be improved

waiting time at nigth too long and reception staff didnot care to help, when i was in and people out wating i could see that doctors were playing with their mobiles and did not seem worried that people were outside and being waiting for more than 3 hours and it was 430 am already

Story from nhs.uk


Response from St Mary's Hospital (HQ)

We are sorry to learn that you had a poor experience at our hospital. If you would like to address the issues that you raise in more detail please contact our Patient Advice and Liaison Service (PALS) on 020 3313 0088 or by email pals@imperial.nhs.uk.

Ref 011

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