"The nursing staff were all both ..."

What I liked

The nursing staff were all both efficient and caring. I particularly liked that one of the team would introduce themselves as 'your' nurse when they came on duty. They were also immediately available, and not too proud (or busy) to do little personal favours. Of course this may only happen in the Acute Ward.

Anything else?

I had a pacemaker fitted, and the surgeon and her team were both friendly and reassuring, taking into account my nervousness at the procedure being done with only local anaesthetic.