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No communication support for me

Posted By FeelLetDown

"No communication support for me"

About: Croydon University Hospital / Accident and emergency

(as the patient),

No offer of communication support so hence no understanding of what was going on. Requested for the doctor to ring someone to be with me even with giving the phone number was totally ignored. I feel I was treated in a degrading way by all staff.I think I was treated like a second class citizen because I am disabled.

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 7 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services

Submitted on 28/03/2017 at 08:41
Published on Care Opinion at 09:39

I am very sorry that you feel let down and I would be happy to discuss this matter further with you. It is important that we try to put things right for you, and to learn from your experience

Please contact me directly

hilary.frayne@nhs.net

Regards

Hilary Fryane

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