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NHS supplied Hearing aid battery replacements

Story from nhs.uk

"NHS supplied Hearing aid battery replacements"

The audiology department was at the Edith Cavell site when I was given my NHS hearing aid.

The clinic subsequently supplied me with replacement batteries.

With the new Peterborough District Hospital there was an office on the first floor in the Head, Neck and Eyes section that dealt with this essential service.

It then moved to the out sourced NHS walk in centre on Thorpe Road however the telephone number given by the person on the main PDH switchboard rang without answer.

Eventually I managed to get through to the Head Office of the contractor and my problems were over.

A most pleasant person dealt with my request for batteries. and they sent a supply by post.

Unfortunately that telephone number is not listed anywhere it could be given by the PDH switchboard quite easily.

Though out sourced it is still an NHS provision.

The website information on 53 Thorpe Road is ZERO.

WHY IS THIS....???

I consider the present situation at 53 Thorpe Road or advising the public of its services not fit for purpose. This must alter and very soon.

I confirm that the factual statements within my review are true to the best of my personal experience and the opinions expressed are your my own honestly held opinions.

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Responses

Response from Thorpe Road 8 years ago
Thorpe Road

Submitted on 22/03/2017 at 14:48
Published on nhs.uk on 23/03/2017 at 02:42

Dear Mr Tempest

Many thanks for finding the time to share your experience with us.

We value and appreciate the time our Patients take to let us know what they think about the care and services we provide for our local community.

Regarding the 53 Thorpe Road information on NHS Choices.

I have reviewed this page and it looks like it was last updated in October 2014.

I’m really most sorry about this and I have e-mailed our Communications colleagues asking if they could populate the page with information about the services that are accommodated at 53 Thorpe Road:

http://www.cpft.nhs.uk/services/cameo---early-intervention-service.htm

Regarding your comments relating to PDH.

I will contact PDH and ask them to take note of the telephone number and services accommodated at 53 Thorpe Road.

Regarding your comments about the out sourced NHS Walk in centre on Thorpe Road.

The estate you describe is called the Peterborough City Care Centre (CCC).

The CCC site is owned and managed by NHS Property Services and accommodates various NHS teams:

Childrens and Younger Peoples Services.

Ran and managed by Cambs & Peterborough NHS Foundation Trust (CPFT)

District Nurses and Neighbourhood Teams Ran and managed by CPFT

X-ray and Imaging.

Ran and managed by Peterborough City Hospital (PCH)

The Minor Injuries Walk in Centre.

Ran and managed by Lincolnshire Community Services NHS Trust.

Musculoskeletal Physiotherapy Services and the Physio Direct Advice Line.

Both ran and managed by Cambridgeshire Community Services NHS Trust.

The Intermediate Care Unit.

Adults and Older peoples Rehab Unit.

Ran and managed by CPFT.

Audiology services and Diagnostic Physiological Measurement.

Ran and managed by the Inhealth Group Limited.

I hope this information has been helpful but please do not hesitate to get back in touch if you need anything further.

Kind regards

Chris Hampson (Mr)

PALS & Public Engagement Co ordinator

Cambs & Peterborough NHS Foundation Trust

Tel: 01223 219 444 Freephone: 0800 376 0775

E-mail: pals@cpft.nhs.uk

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