"Opposite sex staff present when I undressed"

About: William Harvey Hospital (Ashford) / General surgery William Harvey Hospital (Ashford) General surgery TN24 0LZ

Posted by chelsea59 (as other), 7 years ago

I was sent for a ultrasound for hernia detection. Taken in to room where I was told to remover lower clothing no privacy was given there was an operator and assistant in white coat of the opposite sex she started of typing then half way through stood up with out warning or my consent and visually examined me. As far as I was concerned I was totally stripped of dignity. Why are female chaperones or assistants forced upon males with out consent or permission giving.

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Responses

William Harvey Hospital (Ashford)

Submitted on 21/03/2017 at 17:08

Published on nhs.uk on 22/03/2017 at 02:36

I am very sorry your experience left you totally stripped of your dignity. We will ensure your comments are passed to the radiology department for consideration, particularly with regard to consent.

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Update posted by chelsea59 (other) 7 years ago

Your only answered in part .My main issue is using woman assistants / chaperones fine if your a woman your dignity is maintained . If your a male your stripped of it . It clearly states in your charter that you will protect the patients dignity and you don't sexual discriminate . By just using woman chaperones / assistants in this department surely this is a case of sexual discrimination against males on this complaint I would like to take it to a higher level its a known fact its hard enough to get males in and when you do you can be confronted with 2 females in a state of undress. Plus for further information can you ask the female assistant to leave room or at least remained seated till covered over ? Thank you for your time

Update posted by chelsea59 (other) 7 years ago

I would like a reply to my above response directing me as to where I can escalate my complaint to get satisfactory answers .
Sex discrimination is wrong whether its directed at men or woman.
Patients of either sex under going intimate examinations must always be offered a chaperone and given privacy to undress and dress.

Update posted by chelsea59 (other) 6 years ago

Can I please ask if am going to get a answer to my above questions ?

Update posted by chelsea59 (other) 6 years ago

Why is it taking so long to get some simple response ?????????????????

Update posted by chelsea59 (other) 6 years ago

5 months and still no response to a simple question should consent be asked if a chaperone/assistant is to be used Especially a opposite sex chaperone/assistant ?

Sally Smith

Chief Nurse and Director Of Quality,

East Kent Hospitals University NHS Foundation Trust

Submitted on 24/11/2017 at 16:54

Published on Care Opinion at 16:56

I am so sorry for us not picking up your subsequent postings. And I am also very sorry to hear of the distress this experience caused you. For us to look into your concerns please email - ekh-tr.patientexperienceteam@nhs.net.
The team will get back to you on your email address in due course.
Many thanks
Sally

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Update posted by chelsea59 (other) 6 years ago

I would like a address where I can sent a written letter. It would also be nice to receive a online reply so other members of the public can view answers to above questions
Thank You

Sally Smith

Chief Nurse and Director Of Quality,

East Kent Hospitals University NHS Foundation Trust

Submitted on 15/03/2018 at 13:38

Published on Care Opinion at 15:07

Yes of course.
You may formally write to me on:
Room 124
Trust Offices
Kent and Canterbury Hospital
Ethelbert Road
Canterbury
Kent
CT1 3NG
Just to say, I would expect your privacy and dignity to be most certainly be preserved. I accept your point about chaperones for females and making sure we offer the same for gentlemen. I will review the policy we have in place.
Thank you for raising this with us,
Best regards
Sally

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Update posted by chelsea59 (other) 6 years ago

Please can you confirm receipt of the letter I handed in at the William Harvey hospital I was assured it would be past on to yourself Sally Smith. To date I have not had confirmation of this
Thanking you Chelsea59

Sally Smith

Chief Nurse and Director Of Quality,

East Kent Hospitals University NHS Foundation Trust

Submitted on 16/03/2018 at 11:53

Published on Care Opinion at 17:10

I have not received any letter I am afraid.
Use the postal address I gave you and then I will definitely receive it. I will let you know when I have.
Best regards
Sally

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