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"I arrived 20 minutes early for ..."

About: Nottingham NHS Treatment Centre(Nations Healthcare)

What I liked

I arrived 20 minutes early for the appointment, waiting anxiously to see if it was just a general clinic where tonnes of people sit in the same room, clutching the same letter, with pretty much the same time on, all waiting to see one consultant.

It was light bright and pretty vacant looking, although im unsure of how many specialities have transferred care over to Nations from NUH, and therefore may become increasingley busier.I feel i might point out at this point my appointment was at 9.25 so i walked in approx. 9.05. I went up to floor 2 to find the desk.

As soon as i sat my name was called, this is now about 15 minutes earlier than my appointment time. I went through to a small waiting bay with 5 seats, Everthing was imaculatly clean and new looking. I waited undisturbed for 5 minutes then was greeted by the advanced nurse practitioner in colorectal. She was superb, Quick efficient, straight-forward, respectful, experienced, blah blah yeh basically great. I left about 35 minutes later and awaited a further investigation at the same clinic. I experienced a high standard of care soley from the nurse practitioner who will also conduct the future investigation. This has given me complete continuity of care and increased respect for the staff, the service and the initiatives.

What could be improved

Nothing! First time i can honestly say that on feedback without it just being my usual answer to save time!

Anything else?

none of the descriptions are meant to be negative and i was instantly impressed with everything comparing and contratsing all the way with the NHS services similar. Although to put it into perspective Nations Healthcare get paid silly amounts to be able to afford created luxury.

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