"Poor signage & lack of toys"

About: Royal Hospital for Sick Children (Yorkhill) / Respiratory Medicine

(as a parent/guardian),

My child attends the CF clinic every 2 months in Glasgows new hospital. We aren't allowed to mix with any other children incase they transfer bugs which usually means we are isolated in rooms - disappointing for children who have a chronic disease and will attend this hospital for their whole childhood every 2 months that theyhave to walk past all the shiny new toys/science stuff etc. and be stuck in a room with no entertainment. Sometimes these clinics can last all morning and there is never any arts/crafts etc which are available at other outpatient clinics. Unless you bring a book or an iPad there isn't anything for them to do. We usually remember to do this unfortunately some children won't be lucky enough to have these things.

We attend other departments for our annual review and last year there wasnt any signs as it was a brand new hospital. , I hope this was just teething issues however this year again we found ourselves lost as there still only appeared to be paper signs stuck on doors. This is really disappointing for a hospital which is more than a year old - the basic things are missing. For most people this isn't an issue but as we are not meant to mix with other CF patients this is potentially harmful as we were walking about lost trying to find to where to go next.

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Responses

Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde We are preparing to make a change

picture of Pamela McGoldrick

Dear parent cf

Thank you for posting on this site and raising these important issues.

Across all our paediatric areas we recognise the importance of play for children attending the hospital. We are sorry, therefore, that your child has experienced visits where toys and activities were not available. Today, we have asked our play teams to ensure that there are toys available in the waiting areas you describe. The teams will also look at the timings of clinic sessions where children are unable to access some of the broader activities available and consider how we make sure these are available for all.

In relation to signage, we recognise that there are still unresolved issues with signage in some areas of the hospital. Your feedback regarding this helps to highlight the difficulties this can cause when visiting with children in what will already be stressful circumstances. We would like to reassure you that there is work ongoing to improve signage with a range of relevant parties involved. This work is being progressed by one of our service managers and aims to improve the quality of signage where we know there are outstanding issues.

I hope your child is doing well and that future visits to the hospital are more positive in relation to the issues you raise.

Best wishes

Pam

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