"The efficiency and respect of ..."

About: Charing Cross Hospital

What I liked

The efficiency and respect of the radiographers

What could be improved

I am provided with transport for which I am grateful, but why can't all drivers drop me off at the radiography entrance, instead of me having to wait for a porter to wheel me a long way to the department, thus making me late for my 10am appointment? I am aware that heavy traffic is a problem but the wait in the transport lounge is too much.

Anything else?

There seem to be many ambulances parked outside, but where are all the drivers? I have had to wait up to 2 hours to be taken home, whilst feeling very ill. The girls behind the transport desk do not seem to have much care for the feelings or discomfort of patients. I simply dread the next 3 weeks just because of the lengthy waiting times.

Story from nhs.uk

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