What I liked
I rang on the day and was invited to the afternoon clinic. You take your number and wait to be called to register, I missed my number being called due to a trip to the lavatory but they slotted me back into my place in the cue.
I waited no more than 45 minutes to be called, the dentist was brief and direct and I was in the chair and out of the hospital within about 5 minutes
What could be improved
I am terrified of Dentist, I would have liked it if the Dentist were a little more personable to calm me down a little.
The explination of what was wrong was a little too brief and I had to ask again to ensure I was clear on what procedure they were going to do in the future.
The person who answers the phone is appsalutly fantastic. She was really calming and professional!
"I rang on the day and was invited ..."
Posted via nhs.uk
Do you have a similar story to tell? Tell your story & make a difference ››