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"Positive review of care at James Paget"

About: James Paget University Hospital / Accident and emergency

I was recently taken to James Paget hospital by ambulance.

The ambulance staff were excellent; very professional with the right balance of humour and kindness.

On arriving at the hospital all the staff I saw were excellent and there was a minimum of waiting around.

I was kept informed of what was happening at all times and felt reassured about my condition when I went home.

I also attend two clinics at the James Paget and the service I receive is always of a high standard, where staff are polite and efficient.

The NHS seems to get so much bad publicity that I feel I would like to counter this as from what I see good service seems to be normal practice, certainly at James Paget.

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Responses

Response from James Paget University Hospital 8 years ago
James Paget University Hospital
Submitted on 12/03/2017 at 11:32
Published on nhs.uk on 13/03/2017 at 02:35


Dear Pam

Many thanks for posting your feedback following your recent visit.

I do hope that you are feeling better.

I have shared your lovely comments with the teams involved, who will be pleased to hear that they were able to offer reassurance and excellent care during a time when you were feeling unwell.

Kind Regards

Amanda Hood

Head of Patient Experience and Engagement

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