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"neuro surgery waiting list"

About: University Hospital (Coventry) / Neurosurgery

(as a relative),

ok so my husband had to have an mri scan as urgent which was on boxing day at uhcw. attended the gp a few days later due to severe pain doctor advised that mri scan was back and that he wanted the consultant to see my husband asap. my husband attended as requested to see the consultant at george elliot in January and after nearly two years of trying everything else first was agreed that there was still issues and surgery was needed. We were told at that point about 8 _12 weeks wait.

Attended pre op at uhcw towards the end of January and after this a date was sent out for early March so we attended ward 43 on this date at 7 am, husband in agony as no meds but still was hopeful that it would soon be over for him. Anaesthetist came round no room to see us so took us in to nurses room that was full of handbags and coats but still not the end of the world.

There were no beds for people so patients sitting in day room in there gowns and going straight to theatre from there not dignified. My husband saw the doctor and was marker penned up and advised by staff that surgery between 12 and 1. 12. 45. My husband is called out by a heathcare assistant telling him surgery cancelled as a lady that was there was more urgent. So why if the lady turned up 1 hour after us weren't we told this then to save us sitting there all day. By the way was told that my husbands was urgent he was contacted in February  to see if my husband could go in then,  my husband agreed but due to meds he was on he couldn't have it done. Anyway my husband had been nil by mouth all night and most of the day was in agony as couldn't take meds. We had both booked time off work and we were stranded at the hospital. My husband passed out whilst we were waiting for someone to come out of work to take us home. I called secretary gave me an appointment for a week later so all plans put back in place but I couldn't book any more holiday from work. Three days before this new date phone call was received from the doctor saying that the secretary had basically not given us a proper appointment and its the chance we take if we turn up whether surgery is done.

So to cut a huge story short my husband is constantly collapsing, his temp is not regulating, in agony is falling over all the time. cant sit, struggling to walk and has no quality of life he is 43 years old. It is the most horrible thing to see and watch him going through his teenage children are frightened to be around him  in case he collapses. So we either just wait on this date for a 20% chance is what was said whether its done or the doctor said maybe inApril in rugby or possibly May at coventry.

Dont actually no where to turn anymore or what to do. contacted the clinical commissioning group and spoke to them was also advised that if op is cancelled especially after waiting 6 hours they have to offer you another appointment within a 28 day time frame these proposed dates are not in this time frame. I'm disgusted at the care not received. It feels like no body cares they are messing with peoples lives. I will be seeking legal advise because I can not see my husband suffer anymore.

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Responses

Response from Sarah Dakin, Communications Manager, University Hospitals Coventry and Warwickshire NHS Trust 8 years ago
Sarah Dakin
Communications Manager,
University Hospitals Coventry and Warwickshire NHS Trust
Submitted on 14/03/2017 at 14:42
Published on Care Opinion at 16:57


Thank you for providing feedback on your husband's recent experience of the Neurosurgery department at University Hospital.
I was very sorry to hear about your and your husband's experience, and have spoken to the Modern Matron and Manager for this service to make them aware of your concerns and look into how we can improve the care we provide to patients and relatives.
Whilst we try to ensure that patients are operated on as quickly as possible, we have to deal with life-threatening situations on a daily basis that have to take clinical priority over planned (sometimes called elective) operations. The ward staff keep patients updated as often as they can whilst running a busy ward, but regrettably there are occasions where all staff are busy dealing with emergencies. Whilst this isn’t the service that we endeavour to provide, unfortunately it can happen. We are very sorry that this appears to have been the case for you and your husband.
A patient information leaflet is in development to ensure this can be communicated at the point of addition to a waiting list and we expect this to be available within the next 2 weeks.
If you have not yet done so, I would urge you to speak to our Patient Advice and Liaison Service (PALS) so that they can look into your concerns in more detail. You can contact them on 0800 028 4203, or by email on feedback@uhcw.nhs.uk. If you do decide to contact us, please make us aware that you have left comments on the Patient Opinion website.
The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.
Thank you for leaving your comments on Patient Opinion.
Communications Team
University Hospitals Coventry and Warwickshire NHS Trust
Telephone: 0800 028 4203

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