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"a first class service."

About: West Scotland Breast Screening Centre

(as the patient),

I cannot praise this service enough. After a routine mammogram ( over 50 breast screening programme ) something showed up which required further investigation. I was recalled and had an appointment within 4 weeks of the initial mammogram at the Breast Screening Clinic in Nelson Mandela Sq Glasgow. On arrival I was treated by a very calm team of radiographers, doctors and nurses. All staff informed me on exactly was happening at all times and were very kind and understanding. They also understood the stress of the situation. I was shown the mammogram and the next steps and reasons for these steps were explained. I also had two ultrasounds and a physical examination.

The doctors decided on a biopsy as they were unsure exactly what was there ... a small round white ball. The whole biopsy was a strange experience but I was reassured throughout the process. Within a week I was informed that there was nothing to worry about. As you can imagine I was absolutely ecstatic.

Fantastic staff and a fantastic service. Thank you so much for the NHS and a dedicated team of professionals.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 20/03/2017 at 13:07
Published on Care Opinion at 19:56


picture of Nicole McInally

Dear Mirocat

Thank you for sharing your feedback about the staff at the Breast Screening Clinic at Nelson Mandela Place.

As you mentioned this is a very stressful situation, and it is good to read that the staff kept you informed on what was happening at all times, as well as being kind, understanding and re-assuring. I hope this made the situation less stressful for you.

I will make sure that we share you feedback with the staff at the Breast Screening Clinic - it is good to be able to let the staff know when their hard work has really made a difference to patients.

I am glad to hear that you had the all clear.

Best Wishes

Nicole

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