What could be improved
I too was spoken to with utter contempt by a receptionist in the delivery ward. She refused to give me her name, hid her indentity card from view when I said that I wanted to make a formal complaint about her attitude and sat at her desk reading Heat magazine and the Argos catalogue rather than following up my enquiry as to the whereabouts of the doctor to open the dispensary to give me a prescription which they told me to come and collect immediately. Some two hours and dozens of dirty looks and sighs later, a doctor appeared with my presciption only to tell me that I would then have to go to my doctors the next day to get a full prescription as they only had enough for one day!
It's not the waiting, the general incompetence and overall lethargy that bothers me - but the attitude and behaviour of the receptionist. She was so rude to me I will ask for a referral to another hospital.
Give your receptionists a crash course in manners, acceptable social conduct and general behaviour and act on complaints with the seriousness they deserve!
"I too was spoken to with utter ..."
About: Queen Charlotte's Hospital Queen Charlotte's Hospital London W12 0HS
Posted via nhs.uk