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"Melvin ward - nursing staff deserve medals"

About: The Princess Alexandra Hospital NHS Trust

I was referred to A&E on 27/2/17 from my gp after they phoned the hospital and spoke to surgical SHD who said to go to A&e to get blood tests for suspected appendicitis. a&E so busy and asked same questions by 5 people all of which gp had given into to. Was admitted to Melvin ward and all I can say is the nursing staff on this ward were angels- so patient, kind, reassuring when getting conflicting information from doctors. I was lucky enough to have a side room which made my stay of 4 nights easier they checked me regularly but also gave enough space to allow me to deal with me symptoms and have privacy.

The staff bringing food etc and cleaning were equally good. Two nursing staff stood out as an excellent example of what the NHS needs they should be personally credited for their dedication and hard work.

I would suggest that the person standing outside my door talking very loudly to nursing staff basically almost pushing me out my bed to discharge on Friday 3rd march even though hadn't even had canular out my hand needs to take some training from them they even looked embarrassed and later apologised that I'd overheard ( I am a person with a name and not simply room 9) the person was an ultimate pencil pusher whereas they demonstrated what true care should be. You need more nurses like them and less people like them ( I bet the pencil pusher is paid more too). Well done nursing staff.

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Responses

Response from The Princess Alexandra Hospital NHS Trust 7 years ago
The Princess Alexandra Hospital NHS Trust
Submitted on 17/08/2017 at 09:40
Published on nhs.uk at 10:30


Thank you for your feedback, our hard-working staff always strive to provide great care on every visit and so it is appreciated that you have taken the time to leave a comment.

We also realise that we don't always get it right, so if ever in future you need support from the Patient Experience Team, please contact 01279 82 72 11 or email pals@pah.nhs.uk and we will do our best to respond.

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