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"Disappointed With Kingswood Ward"

About: Basildon University Hospital / Older people's healthcare

My Elderly Mother with Demetia was admitted with UTI and susp chest inf.

Although the medical treatment she had was satisfactory , i was really upset because my mums fluid intake was restricted to teaspoon! I was allowed to give her normal fluids which my mum was very happy to receive and told me was lovely but medical staff continued to spoon feed her she was in there 2 weeks and was becoming weak. They were apparently worried about her choking whilst in their care! She lost a stone in weight. I was worried she was going to die of dehydration i felt it was cruel. Also even with password set up communication between Drs and myself was limited and only on dishcharge did i get to know details of my mums medical issues. I realise its not easy treating Dementia patient but that was my mum.

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Responses

Response from Basildon University Hospital 7 years ago
Basildon University Hospital
Submitted on 03/08/2017 at 09:06
Published on nhs.uk at 09:30


We are cery sorry that you were not happy with your Mothers experience on Kingswood ward at Basildon and Thurrock University Hospitals NHS Foundation Trust. Your comments have been shared with the department concerned. Can we also encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441 who would be pleased to help you furher.

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